Refund policy

Return & Refund Policy

Return Eligibility

  • Return Window: 30 calendar days from the date you receive the item.
  • Item condition:
    • Unused and in the same condition in which it arrived.
    • In the original, undamaged packaging.
    • Accompanied by a receipt or other proof of purchase — this is required for all returns.
  • Non-returnable items:
    • Custom-manufactured parts or custom orders (including products made or modified to your specifications).
    • Clearance or "final sale" items.
    • Consumables such as cutting fluids, adhesives, and lubricants.
    • Mufflers — these are considered consumables and are only eligible for return within 30 calendar days if there is a manufacturing defect.

NOTE: Products that are non-returnable are are clearly labeled "Non-Returnable" on their corresponding product pages.

How to Start a Return

  1. Email sales@absolutecncproducts.com with the following
    • Your order number.
    • The item(s) you wish to return.
    • The reason for the return.
    • A copy of your receipt or proof of purchase.
  2. We will provide you with a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
  3. Clearly mark the RMA number on the outside of the package. Returns sent without prior authorization may not be accepted.

Shipping Costs

  • Our (Absolute CNC Products) mistake (wrong, damaged, or defective item): Absolute CNC Products covers return shipping.
  • All other returns: Customer is responsible for return shipping costs.

NOTE: We strongly recommend using a trackable shipping service and insuring high-value items, as we are not responsible for items lost in transit.

Refunds

  • All returned items are inspected within two business days of arrival.
  • If your return is approved, a refund will be issued to your original payment method.
  • Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.
  • Original shipping charges are non-refundable unless the return is due to our error.
  • Refunds will not be processed without a receipt or proof of purchase.

Exchanges

If your item arrived defective or damaged and you'd like an exchange, please email sales@absolutecncproducts.com with your order number, photos (if applicable), and proof of purchase. We will arrange a replacement at no additional cost.

Restocking Fee

A 15% restocking fee may apply to large-volume or non-custom stock items. We will notify you during the RMA process if this applies.

Custom orders are not eligible for return and are not subject to restocking fees.

Need Help?

We’re here to assist you before, during, and after your purchase. 

Email: sales@absolutecncproducts.com

Absolute CNC Products reserves the right to modify this policy at any time. Changes apply only to orders placed after the revision date.